What data do we collect?
Active data collection
In order to undertake the services and customer experience we strive to deliver, we collect a variety of personal data which is managed transparently, fairly and securely, e.g. names, addresses, phone numbers, interested services.
The information you provide via contact forms or questionnaires is only for the purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Passive data collection
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server and Google Analytics as part of demographic and profile data known as “traffic data” so that data, such as geographical location, browser type, operating system, referral source, length of visit, page views and website navigation paths can be monitored to improve the customer and visitor experience.
Our site contains cookies (a small text-only file that is placed on your computer by another computer on the internet to enable that computer to know when you are visiting a particular site). They are widely used in order to make sites work, or work more efficiently, as well as to provide information to our site owners. Most web browsers allow some control of most cookies through the browser settings. Please be aware that if you decline to accept cookies, it may prevent you from taking full advantage of our site.
Overall, cookies help us to provide you with a better site by enabling us to monitor which webpages you find useful and which you do not. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Cookie Use for Retargeting
We may use Google and Facebook advertising networks as well as other advertising networks to display ads across the Internet, based on your visit to our website.
Third-party vendors, including Google, may show our ads on sites across the Internet. Our site and third-party vendors, use first-party cookies and third-party cookies together to inform, optimise and serve ads based on past visits and pages visited on this website.
Our site, as well as third-party vendors, may use third-party audience data to further optimise advertisements displayed.
Which third parties do I share Personal Data with?
You’re information, in the form of your name, address, email address and your phone number may also be shared with suppliers and business services, such as:
- Printers and album suppliers - so products can be dispatched directly to clients.
- Payment processors, like Paypal and Stripe.
- Email client services.
- Client management services.
Your personal information will not be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
How long will we keep your personal data for?
Most data we collect is stored indefinitely. This is too allow us to provide a better service to you as a customer in the event that you contact us again in the future. We are legally obliged to store some data for a minimum amount of time in order to comply with UK company record keeping requirements.
How do we keep your personal data secure?
We keep your data secure by following internal policies of best practice and training for staff, Encryption, Secure online storage which is password protected and by using Secure Socket Layer (SSL) technology when information is submitted to us online.
In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body and, if your personal data was involved in the breach, we will also inform you.
Your rights to your personal data and complaints
You're entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things:
- to access your data;
- to rectify any mistakes relating to your data;
- to erase your data;
- to stop processing your data;
- to receive an electronic copy of your data;
- to object to our processing of your data;
- to object to any automated decision making that we may do using your personal data; and
- (automatic) to receive a notification of any breach of your personal data.
Just let us know by emailing or through the contact form on our website if you'd like to exercise any of your rights.
Review of Policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any questions regarding this Policy, or your dealings with our website please contact us.